Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising the delivery of care and services based on clinical need.
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
To protect our patients and staff our entrance doors have been temporarily closed to the public but please be assured our practice remains open to deliver ALL primary care services.
Please DO NOT come to the surgery unless you have an appointment or you have been asked to come in.
Appointments are being delivered by telephone, video call and messaging to your mobile or computer or face-to-face, as appropriate.
If you need medical advice or treatment please ring us on 020 78011460 but please be patient as our phone lines have been extremely busy during the current pandemic. Alternatively you can register to use DoctorLink for an online consultation (see below), or book a telephone consultation via our GP online booking service. For non-urgent advice or treatment you can send a query to our surgery email address firstname.lastname@example.org
Our core opening hours are Mon-Fri 8am - 6:30pm
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where it is considered that there is a clinical need.
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you, our staff and other patients safe from infection during your visit to the surgery. Please use the buzzer to the right of the entrance doors to talk with a patient services advisor who will initially ask you some questions about your current condition / whether you are suffering from any coronavirus symptoms.
If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require adjustments before your appointment, please let the surgery know ahead of your arrival.
Online consultation requests for non-urgent helpcan be made at any time. They will be responded to as soon as possible, usually within two working days.
Alternatively, you can visit your local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call NHS 111 or go NHS 111 online to seek further NHS advice.
If you require a repeat prescription you will be asked to nominate a pharmacy so that we can send your prescription electronically directly to your local pharmacy, without you having to attend the surgery.
If you are waiting for a check-up, please be assured we will be in touch.
You must self-isolate immediately if you if you have symptoms associated with coronavirus, however mild, including a new continuous cough, a high temperature, and/or a loss or change to your sense of smell or taste you must self-isolate for at least 10 days from when your symptoms started. You should also arrange to have a test to see if you have COVID-19.
You must also self-isolate immediately if you've tested positive for coronavirus, you live with someone who has symptoms or tested positive, someone in your support bubble has symptoms or tested positive, you've been told to self-isolate by NHS Test and Trace or you arrive in the UK fro, a country with a high coronavirus risk.
Please DO NOT book an appointment or attend the surgery, a pharmacy or hospital.
If you have symptoms and live with others, they need to stay at home and not leave the house for 14 days, to avoid spreading the infection outside the home. The 14-day period starts from the day the first person in the household became ill or if they do not have symptoms, from the day their test was taken.
If anyone in your home gets symptoms, they need to stay at home for at least 10 days from when their symptoms appear, regardless of what day they are on in their original 14-day isolation period. The most up-to-date public guidance is always online at NHS.uk Coronavirus
If you feel you cannot cope with your symptoms at home, or your condition gets worse then use the NHS 111 onlineCOVID-19 servicethat can tell you if you need further medical help and advise you what to do. If you do not have internet access, call NHS 111. For a medical emergency dial 999
For the lastest COVID-19 advice please visit NHS.uk Coronavirus
The practice is unable to arrange tests for Coronavirus. Tests are available online or by calling 119
Download the NHS COVID 19 app
Get a test to check if you have coronavirus
Find out about the national restrictions introduced on 5th November
- CHECK IF YOU OR YOUR CHILD HAS SYMPTOMS
Find out about the main symptoms of coronavirus and what to do if you have them.
- TESTING AND TRACING
Get a test to check if you have coronavirus, understand your test result and find out what to do if you’re contacted by NHS Test and Trace.
- SELF-ISOLATION AND TREATING SYMPTOM
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
- PEOPLE AT HIGHER RISK
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
- SOCIAL DISTANCING AND CHANGES TO EVERYDAY LIFE
Advice about avoiding close contact with other people ( social distancing), looking after your wellbeing and using the NHS and other services.
- TAKE PART IN RESEARCH
Find out about health research studies and how you may be able to take part.
For government advice on staying safe outside your home go to Gov.uk - How to Stay Safe
Notice For Parents/Carers: CORONAVIRUS - COVID-19
If your child is unwell and you need advice from the practice then please contact us as you usually would. Please do not delay contacting your practice and seeking advice if you and your child need it. During the COVID19 pandemic, don’t come to the practice, contact us first. See this advice for parents.
By Telephone Triage only
If you wish to contact a doctor in the event of emergency please call NHS 111 for advice or the surgery's number on 020 7801 1460
Coronavirus Notce - Exposed to Coronavirus?
If a member of the public has concerns that they may have been exposed to or become infected with the novel coronavirus they should phone NHS 111 and NOT be referred to the hospital Emergency Department unless they are seriously ill.
Due to the coronavirus, Bolingbroke Medical Centre asks that ONLY patients with an arranged appointment can come into the practice until further notice. If you need to contact us, please call the practice on 020 7801 1460 for more information.
If you are worried about Coronavirus, then please use the NHS 111 online service for advice and help