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From July 2023, members of the public can make a complaint about primary care services (GPs, dentists, opticians, or pharmacy) to the ICB rather than contacting NHS England. By giving ICBs responsibility for a broader range of functions, the ICB will be able to design services, including how to make complaints, that better meet local priorities.

Members of the public can still make complaints direct to the provider, this will remain unchanged.

After 1st July 2023, if patients living in SWL want to make a complaint about primary care services to the commissioner they will now need to contact SWL ICB instead of NHSE. They can do this by:

  • Telephone: 0800 026 6082
  • E-mail:
  • Writing to: NHS South West London ICB, 120 the Broadway, Wimbledon London, SW19 1RH.